Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.

Look at the program Help file or FAQ page: it may already contain an answer to your question. A lot of people ask us something like "how do I..." though the complete information is there.

Visit product home page in the Internet at www.anti-keylogger.net. It's a good chance that you'll find the newer version of program there. Please inform to your user or order identification number and we will email you new version (as zipped email attachment) as soon as possible. If the serious bug has been found in the program, but the new version is not ready yet, we will make the hot fix for it.

Program version (from "Help->About" menu);

Windows version (including service packs and other fixes installed), US or international, OEM or not;

Computer information: CPU type and speed, installed memory;

Description of your problem (as much information as possible so developers could reconstruct your exact situation in the lab).